Applies to all Return-to-Duty/SAP Evaluation Services, Addictions and Specialty Services, Prepare For Exodus/Business Services and Consultation Services.

 

​At Willroth Consulting, professionalism and mutual respect are core to how we serve our clients. To maintain the highest standard of care, we have a Professional Courtesy Policy in place to support clear communication, efficient scheduling, and fairness for all clients.

 

​Booking and Payment

• Full payment is required to confirm your appointment.
  You will receive an invoice with a secure payment link. If payment is not made within 24 hours, the appointment slot will be released.

• Appointment slots are reserved exclusively for you. Late cancellations or no-shows leave a gap that could have been filled by another client in need of services.

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Accepted Forms of Payment

Willroth Consulting accepts the following payment methods:

• Cashier’s checks from verified banking institutions

• Money orders (on a case-by-case basis & at the discretion of Willroth Consulting)

• All major credit and debit cards (Visa, Mastercard, Discover, American Express)

  • A 3.5% processing fee applies to all card transactions

Please note: Cash and personal checks are not accepted under any circumstances.

 

​Cancellations and Rescheduling

We understand that scheduling conflicts may arise. When they do, we ask that you notify us as soon as possible. All cancellations and rescheduling requests must be submitted in writing by email. 

• First cancellation with at least 48 hours’ notice (by email): No fee. We appreciate your timely notice.

• Any second cancellation OR any cancellation made with less than 48 hours’ notice (by email): A non-refundable $20 rebooking fee is required before a new appointment can be scheduled.

• No-email/no-show: The full service fee is forfeited. Any future appointments will require prepayment in full before scheduling.                                                                                                                                                                                                                                                                Please note: 

• Willroth Consulting does not accept or receive text messages as a form of communication.

• All rescheduling is subject to availability and must occur within regular business hours.

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After-Hours Appointments:
Appointments outside of regular business hours are offered only at the discretion and availability of the provider (Willroth Consulting). If approved, a Professional Accommodation Fee of $50 will apply to cover the cost of after-hours scheduling.

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Refund Policy

• All payments are non-refundable.

• Cashier's Check from a banking institution and major credit cards accepted

• You may reschedule once without penalty with proper notice.

• No refunds are given for missed appointments, late arrivals, or dissatisfaction with the outcome of an evaluation.

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Your Responsibility

By scheduling with Willroth Consulting, you agree to the terms of this Professional Courtesy Policy. This helps us:

• Respect each other’s time

• Keep services affordable and accessible

• Serve all clients with professionalism and fairness

 

We thank you for honoring these expectations.

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