Applies to all Return-to-Duty/SAP Evaluation Services, Addictions and Specialty Services, Prepare For Exodus/Business Services and Consultation Services.

 

​At Willroth Consulting, professionalism and mutual respect are core to how we serve our clients. To maintain the highest standard of care, we have a Professional Courtesy Policy in place to support clear communication, efficient scheduling, and fairness for all clients.

 

​Booking and Payment

• Full payment is required to confirm your appointment.
  You will receive an invoice with a secure payment link. If payment is not made within 24 hours, the appointment slot will be released.

• Appointment slots are reserved exclusively for you. Late cancellations or no-shows leave a gap that could have been filled by another client in need of services.

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Accepted Forms of Payment

Willroth Consulting accepts the following payment methods:

• Cashier’s checks from verified banking institutions

• Money orders (on a case-by-case basis & at the discretion of Willroth Consulting)

• All major credit and debit cards (Visa, Mastercard, Discover, American Express)

  • A 3.5% processing fee applies to all card transactions

Please note: Cash and personal checks are not accepted under any circumstances.

 

​Cancellations and Rescheduling

We understand that conflicts may arise. When that happens, we ask that you contact us as soon as possible.

• First cancellation with a 48 hours’ notice via e-mail only: No fee. We appreciate timely notice.

• Second cancellation or cancellations made with less than 48 hours’ notice via e-mail only: A non-refundable $20 rebooking fee is required before rescheduling.

• No-email/no-show: The full-service fee is forfeited. Future appointments will require prepayment before rescheduling.

• All Cancellations and Rescheduling must be submitted in writing electronically (e-mail).

• Willroth Consulting do not accept or receive text messaging as a form of communication. 

All rescheduling is subject to availability and must occur within regular business hours.

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After-Hours Appointments:
Appointments outside of regular business hours are offered only at the discretion and availability of the provider (Willroth Consulting). If approved, a Professional Accommodation Fee of $50 will apply to cover the cost of after-hours scheduling.

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Refund Policy

• All payments are non-refundable.

• Cashier's Check from a banking institution and major credit cards accepted

• You may reschedule once without penalty with proper notice.

• No refunds are given for missed appointments, late arrivals, or dissatisfaction with the outcome of an evaluation.

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Your Responsibility

By scheduling with Willroth Consulting, you agree to the terms of this Professional Courtesy Policy. This helps us:

• Respect each other’s time

• Keep services affordable and accessible

• Serve all clients with professionalism and fairness

 

We thank you for honoring these expectations.

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